Some resources are listed below. Please use the search engines to help you find more information and remember that the resource center provides access to many CRM resources.
Redware Research Limited are the authors of this book, which is currently available online together with details of our software add-ons and other resources at http://www.redware.com/mscrm. Please take a look for updates and related information and please send us some feedback by email to firstname.lastname@example.org.
Snyder, M. and Styger, J. (2006). Working with Microsoft Dynamics CRM 3.0 Microsoft Press. This book is essential for all programmers beginning to work with CRM (a version for CRM 4.0 is due soon).
Your Working Day with Microsoft is a 60-page document available online from Microsoft. There is also a surestep methodology for partners to help project manage an implementation.
The CRM Implementation Guide is also available from Microsoft to help with planning an implementation.
A small selection of bloggers are listed below. Search the internet for more Microsoft CRM Blogs:
· Simon Hutson - http://blogs.msdn.com/ukcrm/.
· Ronald Lemmen - http://www.ronaldlemmen.com/.
· Philip Richarsdson - http://philiprichardson.org/blog/.
· Jim Glass - http://blogs.msdn.com/jim_glass/default.aspx.
· Michael Hoehne - http://www.stunnware.com/crm2/.
20.4. Microsoft Training
Microsoft Training Partners offers various training courses. The Applications in Microsoft Dynamics 4.0 course probably covers much of what is in this handbook.
CRM 4.0 courses currently comprise:
· 8910 What is new in Microsoft Dynamics CRM 4.0 (1 day).
· 8913 Applications in Microsoft Dynamics CRM 4.0 (3 days).
· 8911 Installation and Deployment in Microsoft Dynamics CRM 4.0 (3 days).
· 8912 Customisation and Configuration in Microsoft Dynamics 4.0 (3 days).
These courses can lead up to Microsoft certification to become a Microsoft CRM Certified Professional (pass one exam only) or Microsoft CRM Certified Master.
20.5. Third Party Software
A collection of CRM third party software is listed on this site - http://www.pimpmycrm.com.
US company with several add-ons also reselling the mscrm-addons products.
Developers of accounting integration, text messaging, credit checking and telephony applications (and publisher of this book).
Austrian developer of several utilities in Word mail merge, group calendar and telephony integration.
Scribe offer upload and data migration solutions to load data (from Goldmine for example) into CRM and integrate with your own applications.
Telephony applications are also available for CRM from some vendors including Avaya, Cisco and LG.